Warranty Policy

At Robera, we stand behind the quality of our products and are committed to providing exceptional service. Our warranty policy outlines the terms and conditions of our warranty coverage, ensuring that your experience with our products remains worry-free.

To ensure a smooth process for warranty support, please keep your purchase receipt, invoice, and other relevant paperwork for your Robera product as proof of purchase for future service inquiries. This will help us provide fast and efficient service in case of a warranty claim. Please note that only purchase receipts issued by Robera or distributors authorized by Robera are valid for warranty. All refunds, returns, and replacements will only be processed after the original products have been received and inspected at our local warehouse.

1. Warranty Duration and Coverage

Robera's warranty is valid from the date of purchase and covers the following components:

Golf Cart Body, Battery, and Charger: 2-year warranty
Accessories: 1-year warranty
Refurbished Caddy: 1-year warranty

2. Shipping Caddies for Robera Service/Repairs/Inspection

Within Warranty Repairs/Inspection:
If your caddy requires repair or inspection within the warranty period, we provide these services free of charge. When returning a caddy for repair or inspection under warranty, it must be packed in a suitable or original box with adequate protection. You can purchase the original packing box from us before returning the caddy to Robera repair center.

Please note that until the caddy is received by Robera, we are not responsible for any damage or loss caused during transportation/shipping. Once received, it is our responsibility to ensure the caddy is safely delivered back to you.
Outside Warranty Repairs/Inspection:
For repairs or inspections outside the warranty period, all shipping, repair, and service charges will be your responsibility. The caddy must be packed in a suitable or original box with adequate protection. You can purchase the original packaging from us before returning the caddy to Robera repair center.

3. Warranty Exclusions

The following events will void the warranty:

Any alteration performed by non-authorized people or companies.
Fitting of parts or accessories not recommended by Robera.
Any damage caused by continued operation of the product after it is known to be defective.
Damage to the seat and/or seat support bracket on the unit.
Damage caused by partial or complete ingress of water into the motor/gearbox and other major components.
Damage caused by the unit being driven into bunkers, other course hazards, or clubhouse and carpark hazards.
Damage caused by golf balls or golf clubs.
Application of external force to any part of the unit or battery.
Fusion of motor or electronics through overload or continual stationary operation.
All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties is excluded to the extent exclusion is permitted by law.

The following events are not covered under warranty:

Normal wear and tear (e.g., tires, rubber handlebar, elastic straps, paintwork, battery performance, axle threads, charging ports on batteries and remotes, screen glass, etc.).
Minor appearance defects that do not affect the operation of the unit and are considered by the manufacturer to be within accepted standards.

4. Parts Installed During Warranty

Warranty coverage for components installed during a unit’s warranty period will last for the duration of the model's warranty period, provided the warranty installation is performed by Robera, an authorized service center, or the owner with approval.

5. Upgrade Discount

If your product has been in use for 3 years or more and malfunctions, you are entitled to a tiered upgrade discount on a brand new Robera caddy:

3rd Year Malfunction: 50% discount on the upgrade.
4th Year Malfunction: 70% discount on the upgrade.
5th Year Malfunction: 85% discount on the upgrade.

Please contact our team to verify the issue and obtain the discount.

6. Extend the Warranty

You can purchase an extended 1-year service to prolong the warranty. With this extension, brand new golf caddies will enjoy a 3-year warranty, and refurbished ones will enjoy a 2-year warranty.